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False Alarm Reduction Program - FAQs

How can I help prevent false alarms?
Make sure that you immediately report your false alarm to your alarm company, so they can cancel with police dispatch prior to police arrival to your home or business. Ensure that everyone in your household or business has been properly trained on your alarm system. Make sure your alarm system is in good working order and inspected periodically by your alarm company. For more tips to reduce false alarms click here.

How do I register my alarm system?
If you are not registered with the City, please complete the online registration under “New Alarm Users”. Payment can be made online on our website by using your account number and password or make your check, money order, cashier's check or certified check payable to “Avondale False Alarm Reduction Program” and mail to: PO Box 53530, Phoenix, AZ 85072-3530.

What is the cost of an alarm permit registration?
The cost of an alarm permit registration is as follows:
Residential and Non-Residential Properties: $25

Who determines the fee amount for false alarms?
The Avondale City Council approved the alarm ordinance that outlines the fee structure for false alarms.

Who is required to have an alarm permit/license?
Everyone operating an alarm system inside the city limits is required to register their alarm system.

Are false alarms a problem?
Yes, they are. Across the nation, the growth of alarm system ownership has resulted in a tremendous number of false alarms. The response of false alarms has created an additional burden on law enforcement agencies. Nationwide, approximately 99% of all burglar alarms police respond to are false.

What does the City hope to accomplish by enforcing the false alarm ordinance?
The City wants to substantially reduce the number of false alarms that the police department responds to, thereby freeing up police resources to respond to emergencies.

Will I be charged for alarm activations that are not false?
No, you will never be charged for an alarm activation that is not false, this ordinance allows charges for false alarms only.

What if my alarm is activated accidentally?
For the first and second false alarm activation within a 365 day period, there is no fee.
All additional false alarm activation fees are as follows: 
-  3 $150 
-  4 $200 
-  5+ $250

If I disagree with an assessed fee, can I appeal?
The alarm business may appeal the penalty to be assessed by submitting a written request to the City of Avondale Chief of Police within twenty (20) days after the notice of the assessment of a false alarm fee, revocation or suspension is given. Appeal guidelines are available here.

The written request shall contain the following information:
• Your name, the alarm location, date/s of the false alarm/s, your permit number.
• A description of the action taken to discover and eliminate the cause of the false alarm/s;
• The specific reason/s, if any, why the false alarm/s should not be subject to an assessment.

Evidence that an alarm was caused by an act of God, common cause or action of the telephone company shall constitute valid reasons why an assessment should not be imposed.
The Police Department will render a decision in writing.

If I disagree with the Chief’s or his or her designees appeal finding do I have further appeals?
Please be advised that you have the right to appeal this decision to the city manager. The appeal shall be requested within ten (10) days from the date on which such person is given notice of the determination from which the appeal is taken. The request shall be in writing, shall be filed with the city manager, or authorized designee, and shall set forth specifically the grounds for such appeal.

The city manager, or authorized designee, shall conduct a hearing in accordance with this section. The burden of proof at the hearing shall be on the alarm user to establish, by a preponderance of the evidence, that he or she meets all requirements for holding a permit under this article.

The city manager, or authorized designee, shall render a written decision within thirty (30) days after the hearing is concluded based on the evidence presented by the city and the alarm user. The decision of the city manager, or authorized designee, shall be final.

Do I have to register my car alarm?
No, car alarms do not need to be registered.

Where do I send my check?
The mailing address is:
City of Avondale False Alarm Reduction Program
PO Box 53530
Phoenix, AZ 85072-3530

Can I pay online?
Yes, you can pay online at this website. You will need to use your account number and password.

What will happen if I do not pay my alarm fees?
Failure to pay such false alarm assessments within thirty (30) days from the date of the notice mailed may result in legal action by the city, or authorized designee, to collect all unpaid fees and assessments. Failure to pay such false alarm assessments within sixty (60) days from the date of the notice mailed shall constitute a Class 1 Misdemeanor.

What is the effective date for the ordinance?
The most recent alarm ordinance went into effect in December 5, 2011.

I received duplicate alarm invoices at my address; what can I do?
If you received a duplicate alarm invoice, please contact us at (877) 268-0966 so we can delete the incorrect invoice(s).

Where can I read or obtain a copy of the ordinance?
The alarm ordinance is posted online at this website. Please click here for a copy of the ordinance

Who can I call if I have additional questions or comments?
Call us at (877) 268-0966, Monday through Friday from 9 a.m. to 5 p.m.